Return Policy.

In the event that the product you purchased online is defective and requires any form of warranty, you need to contact us by calling 858-353-8311 or email at kidsurfboards@gmail.com so we can then inform you how to return the product and give you a Return Authorization Number. This warranty does not cover damage or malfunctions caused by normal wear and tear, accident, abuse, neglect, improper storage or handling, misuse, vandalism, acts of God/nature, or other causes external to the product.

Please note that a change in mind does not constitute an acceptable reason for return.

You have 14-days from the receipt of the online shipment to return any defective item for credit or exchange, provided the merchandise is unused, in original condition, and is returned in the original shipping container.

SURFBOARD SHIPPING DAMAGES

In the event the product is received damaged, immediately email kidsurfboards@gmail.com describing your damages. Please include pictures of the surfboard damage as well as the outside and inside packaging. Do not discard any of the shipping materials until we have resolved the claim. Do not use your surfboard if it arrives damaged.